This page is a placeholder pending legal review. It is not in force yet and should not be relied on. Details in [square brackets] are still to be confirmed.
Legal
Privacy notice
What we collect when you use Shefa, why we need it, who sees it and what you can ask us to do with it.
Effective from [Effective date]Last updated [Last updated date]
Who we are
Shefa is a trading name of [Company legal name], [Registered address]. We decide how your personal data is used, which makes us responsible for it. You can reach our data protection contact at [Data protection contact email]. [Data protection registration number, if any].
What we collect
- Who you are: name, date of birth, address, photo ID and a selfie to match it
- How to reach you: email address and phone number
- Your transfers: amounts, dates, and your recipients’ names and bank or mobile money details
- How you pay: bank, card or mobile money details
- Your device: device and app details, IP address and how you use the app
- Talking to us: messages, emails and calls with our support team
How we use it, and why
- to send and receive your money, because that is our agreement with you (contract)
- to confirm who you are and to prevent fraud, money laundering and sanctions breaches, because the law requires it (legal obligation)
- to help you when you contact us, and to keep the service secure and working well (legitimate interests)
- to send you offers, only if you have said yes (consent)
You can withdraw consent to marketing at any time in the app or by emailing us.
Sending data abroad
Sending money abroad means some of your data goes abroad too, to partners in your recipient’s country. When it leaves the country you live in, we protect it with [Transfer safeguards].
How long we keep it
Anti-money laundering law requires us to keep identity and transfer records for [Retention period] after our relationship ends. We keep other data only as long as we need it, then delete it.
Your rights
Depending on where you live, you can ask us to:
- give you a copy of your data
- correct it
- delete it, where we do not have to keep it by law
- stop or limit how we use it
- move it to another provider
Email [Data protection contact email]. We will reply within [Response timeframe]. You can also complain to the data protection regulator where you live.
Keeping it safe
Your data and documents are encrypted in transit and at rest. [Other security measures, such as who can access your data]. We will never ask for your password or a one-time code.
Children
Shefa is not for anyone under 18, and we do not knowingly collect their data.
Changes to this notice
We will update this page when how we use your data changes, and tell you in the app or by email about anything important.